Refund Policy
30-Day Money-Back Guarantee
At LumiGlowPro, we believe your skincare experience should be enjoyable, convenient, and worry-free.
We stand behind our products and want you to feel confident shopping with us.
If you're not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
Return Eligibility
To qualify for a return:
- Your return request must be submitted within 30 days of delivery.
- The product must be returned with all original accessories and components.
- Products must not show signs of excessive wear, misuse, or intentional damage.
- Proof of purchase or your original order number is required.
We understand that you may need to try your skincare device to determine whether it's right for you.
Products that have been carefully opened and reasonably tested remain eligible for our 30-day satisfaction guarantee.
How to Request a Return
Returning an item is simple.
- Step 1: Email getlumiglowpro@gmail.com within 30 days of receiving your order.
- Step 2: Include your order number and a brief explanation of your return request.
- Step 3: Our customer support team will provide return instructions and the appropriate return address.
- Step 4: Package your item securely and ship it according to the instructions provided.
Please do not send products back without contacting us first.
Refund Processing
Once your returned product has been received and inspected, we will notify you of the refund status.
Approved refunds will be issued to your original payment method.
Refunds are generally processed within 5-10 business days after approval, although your financial institution may require additional time to reflect the funds.
Return Shipping Costs
For returns due to personal preference or dissatisfaction, customers are responsible for return shipping costs.
Original shipping charges are nonrefundable unless the return is due to an error on our part or a damaged or defective product.
Damaged, Defective, or Incorrect Products
We take product quality seriously.
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at getlumiglowpro@gmail.com.
Include your order number, a description of the issue, and photographs when possible.
We will work with you to arrange an appropriate replacement or refund at no additional shipping cost.
Non-Returnable Items
The following items are not eligible for our standard satisfaction guarantee:
- Products damaged through misuse, negligence, or unauthorized modifications.
- Products missing essential components or accessories.
- Products returned outside the 30-day return window.
These exclusions do not limit any rights you may have under applicable law.
Exchanges
If you receive a defective or incorrect product, please contact our customer support team to discuss replacement options.
For other exchanges, please contact us before returning your original purchase.
Contact Us
We're here to help make your LumiGlowPro experience exceptional.
For questions regarding returns, refunds, or exchanges, contact:
Email: getlumiglowpro@gmail.com
LumiGlowPro - Glow Younger. Feel Better.